Last updated: 16 September 2026
Placeholder draft. Final wording must be reviewed against the Razorpay / Stripe merchant agreement and any host-specific overrides agreed in the master listing terms.
1. Cancellation by tenant
- More than 7 days before move-in: 100% refund of the security deposit and any pre-paid rent, less payment-gateway fees.
- Between 3–7 days before move-in: 50% refund of pre-paid rent; security deposit refunded in full.
- Less than 3 days before move-in: Pre-paid rent is non-refundable; security deposit refunded in full.
Listing-specific terms may override these defaults — read the booking confirmation carefully before paying.
2. Cancellation by host
If a host cancels a confirmed booking, the tenant receives a full refund (deposit + rent + any platform fees collected). Repeated host cancellations may result in listing suspension.
3. Refund timelines
- Approved refunds are initiated within 3 business days from the cancellation event.
- Funds typically reflect in the source payment method within 5–10 business days, depending on the bank.
- You'll receive an email confirmation when the refund is initiated and again when it settles.
4. Disputed charges
If you believe a charge is incorrect, raise a dispute from the booking page within 30 days. The amount remains in escrow until the dispute is resolved per our SLA-driven dispute flow. You can also escalate to our Grievance Officer if the platform's response is unsatisfactory.
5. Non-refundable items
- Payment-gateway processing charges (typically 2–3%).
- GST already remitted to authorities on a completed booking cycle.
- Custom services (insurance, dock-slot reservations) once consumed.
6. Contact
Questions on a specific refund? Email info@magnusglobalcorp.com with your booking ID, or use the Contact form.