If you have a complaint about content, conduct, or how Khulja Sim Sim has handled your personal data, you can reach our designated Grievance Officer using the details below. We acknowledge complaints within 24 hours and resolve them within 15 days, in line with the applicable regulations.
How to escalate
- First, raise an issue through our Contact form or via in-app dispute flow.
- If the response is unsatisfactory, write to the Grievance Officer with the original ticket reference.
- If your complaint is still unresolved, you may escalate to the Data Protection Board of India.
Officer contact details
Please include your registered email / phone, the booking or ticket reference, and a clear description of the issue. We may ask for additional information to verify your identity before processing certain requests.